1. The User must be 18 (eighteen) years of age or has the consent of a parent or legal guardian
2. These terms and conditions supersede all previous understandings, representations or agreements and also shall prevail notwithstanding any variance with any other terms of any order submitted. By using these shopping services on the website, the User agrees to be bound by the Terms and Conditions.
3. The User agrees to use the services provided by Eco Well, its consultants, associates and contracted companies, for lawful purposes only.
4. Services provided on the website are on an "as is" basis without warranties of any kind, whether implied or expressed.
5. If the User is making a credit card transaction, he/she must use their own credit card. Eco Well will not be liable for any kind of credit card fraud. The liability to use a card fraudulently will solely be on the User and the onus to 'prove otherwise' shall be exclusively on the User.
6. Eco Well is not responsible for non-delivery, the unsatisfactory or delayed performance of services or damages or delays as a result of back-ordered items, out of stock, or otherwise unavailable. All items are offered only for a limited period and only for the available supply
7. If a non-delivery occurs on account of a mistake by the User that is, wrong name or address details, any extra cost towards re-delivery shall be claimed from the User who placed the order.
8. Delivery/shipment time of order processing starts from the day of receipt of the payment on Delivery confirmed against the order placed with Eco Well. The Delivery/Shipment time is the approximate time mentioned by our company against each product purchased. Eco Well shall not be liable for any non-delivery/ delay of purchased goods due to flood, fire, wars, acts of God or any cause that is beyond the control of Eco Well.
9. Partial Delivery of Product, Intimation of damage needs to be reported within three days of receipt of the product. Any intimation post three days of receipt will not be entertained by Eco Well.
10. All orders, as well as suborders cancelled, will be refunded as per the payment mode previously selected by User. Eco Well will not bear any responsibility for any time delay in crediting the amount to the User.
11. Delivery of all orders would be done address specific not person-specific.
12. Any order or suborder placed for a product that is listed at an incorrect price owing to technical or any other reason may be cancelled. This shall be regardless of whether the payment levied and/or order has been confirmed. And if the payment has been processed, the same shall be credited to the User's account and duly notified to the User by email.
13. For reported defects on Products with Eco Well's warranty, the customer needs to contact our helpline service. Eco Well shall not be held responsible for any refund claim made by the User in such a case.
14. Eco Well reserves the right to cancel any order placed using a Credit Card which holds an address where Delivery is deemed impossible or impossible by the delivery agency.
15. Any loss of data or any such thing having financial implications in the process of placing the order by the User due to downtime of the website or payment gateway website is not the liability of Eco Well.
16. Refunds would be initiated once the returned product has reached our warehouse/Store and the quality check is complete.The refund will takes place within 15 days of the product returned.