Return and Refund Policy

At Ecowell India, we strive to provide top-quality water softeners and excellent customer service. To maintain our standards and ensure fairness to all customers, we have established the following non-refund policy:

Product Inspection

Non-Refundable Items

The following items are non-refundable:

Inspection and Approval

Upon receiving the returned product, Ecowell India will inspect it for eligibility according to the above criteria. Approval of returns and exchanges is at Ecowell India’s discretion.

Store Credit and Exchanges

Approved returns will be issued store credit or exchanged for a similar product of equal value, as determined by Ecowell India. Refunds to original payment methods are not provided under this policy.

Damaged or Defective Products

If a product is received damaged or defective, customers must notify Ecowell India within 48 hours of delivery for assistance. Replacement or repair options will be provided as per Ecowell India’s warranty and support policies.

Policy Updates

Ecowell India reserves the right to modify or update this non-refund policy at any time without prior notice. Customers are encouraged to review the policy periodically for any changes.


Refunds will be processed within 30 working days at the sole discretion of Ecowell India.

Interpretation and Definitions


The words with initial letters capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


Your Order Cancellation Rights

You are entitled to cancel Your Order within 24 hours of the advance paid. The deadline for canceling an Order is 24 hours from the time of advance paid. In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by email:

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

The following Goods cannot be returned:

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion. Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods to the following address:

73, 74 Rajarajeswari Building, J P Nagar 6th Phase, 2nd Main Rd, Bengaluru, Karnataka 560078

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.


If the Goods were marked as a gift when purchased and then shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, we will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us at