FAQ’s

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  • Who are we?

    Eco Well is a Bangalore based Water Purifier company. Our main objective is to ensure that the water you eventually consume is disease-free and absolutely healthy.
  • Do we provide services all over India?

    Yes, we do provide services all over India.
  • What is the electrical consumption of our water purifier?

    Our water purifiers use 5 -10 Units of power consumption monthly.
  • What does TDS mean?

    Total Dissolved Solids (TDS) are mostly the various minerals (heavy metal ions) and salts that have been dissolved by water. So, through our RO technology, these solids are eliminated or reduced to provide you with the healthiest water possible.
  • How does our purifier work?

    Every Single Water Purifier of Eco Well has a unique inbuilt multiple stage purification process. Through this multiple stage purification VOCs, chlorine, taste, odor, tiniest of particulates, and molecules are eliminated, making the water absolutely clean and pure. Then there's our alkaline feature, which has detoxifying anti-ageing properties.
  • Are there any hidden charges while purchasing the purifier?

    You Get what you BUY! Nothing Less Nothing More, we have a totally transparent policy and Pricing for our products.
  • How can you order our water purifier?

    You can place an order on our main website, for which you will receive a callback. Our products are also available on Amazon.com
  • What if you face any issue with our water purifier?

    We have a whole team dedicated to after-sale services; you can contact us even if you face an issue after the purchase
  • What if a particular part stops working?

    If a particular part of our Water Purifier stops working, you can contact us. Our after-sale service team will be happy to help you even after the purchase is made.
  • What are the features of Eco Pure India purifiers?

    The most prominent features of Eco Well Water Purifiers include-
    • 1. Alkaline Purification System
    • 2. Ten Stage Purification System
    • 3. Two-year warranty
    • 4. Two-year guarantee
    • 5. Detoxifying Properties
    • 6. Anti-ageing Properties
    • 7. Helps to boost the immunity system
    • 8. Inbuilt Fruit and Vegetable Detoxifier
  • What is the rejection rate of RO Water Purifier?

    Our rejection rate of the RO water purifiers stands at 90%
  • I have another company's water purifier. Can you avail our services?

    Yes, you can, but we have different service charges.
  • How long can the water purifier provide purified water?

    A two-year guarantee, as well as a warranty, is provided with all our Water Purifiers, the rest depends on your usage and maintenance.
  • Do we provide industrial water purifiers as well?

    Yes, we do. In fact, we have a whole team dedicated to Industrial Water purifiers.
  • Can you visit our office to see the machine?

    You can visit our customer experience zone which we have made in our office., to give you a first-hand experience of our products.
  • How safe is our drinking water?

    It is our duty to provide you with clean and safe drinking water. Just like the water, you eventually end up consuming; our process is also transparent. We use Carbon filters, Alkaline purification, and other distinctive methods to ensure that the water you drink is 100% safe, bacteria-free, and has retained essential minerals.
  • Where do we operate from?

    We operate from Bangalore, India.
  • What is Reverse Osmosis Technology?

    Reverse Osmosis Technology in water purification plays an exceptionally important role. It eliminates Total dissolved solids (TDS), hardness, pesticides, and heavy metals like lead, arsenic, and mercury. It also reduces microorganisms like viruses, bacteria, protozoa, and cyst.
  • What types of purification methods are available for purifying water?

    There are quite a few methods that are currently available for water purification. The most common ones are simply Boiling, Ultrafiltration (UF), Chlorination, Ultra Violet (UV) Disinfection, and Reverse Osmosis (RO) Purification.
  • Where can I buy Eco Well water purifiers?

    You can place an order on our website; Our Customer Representatives will reach out to you and help you purchase the Water Purifier. Our products are also available on Amazon.com
  • Do you provide EMI service?

    Yes, we have tied up with few fintech companies who help our customers with financial assistance. Term and conditions of loan approval strictly lies with our fintech partners.
  • In case you relocate to a different place/city, what will be our procedure to provide the services?

    First, you'll have to get in touch with us, and if you are shifting within the city, we'd be happy to help you to shift the water purifier to your new location. However, in case you shift to a town where our services are not accessible, then you will have to surrender the product to us. That said, we will contact you when we start our services in that particular city.
  • What is the life of a cartridge of our purifier?

    The Cartridge Life of Water Purifiers is determined on the basis of consumption and quality of input water. The Automated Process in the system itself calculates and displays the life of Cartridges live on the Purifier Screen.
  • Why should you pick Eco Well's water purifiers?

    Eco Well's primary aim is to ensure that the water you eventually consume is absolutely pure and safe. Not just that, our new inbuilt Alkaline Purification system will boost your immunity. So, if you choose Eco Well, you choose the best for your health.
  • What is the storage capacity of our Purifiers?

    We have different ranges which start from 8 litres storage to 12 litres.
  • How many free services can you avail of a new purchase?

    • 1. For our 1 year warranty products, there are 3 Free Services
    • 2. For our 2 year warranty products, there are 6 Free Services
  • What can you do with reject/waste and water?

    You can conserve it for other purposes like watering your plants or cleaning the floor.
  • Do we provide a water softener?

    Yes, we do! Contact our sales team for more information.
  • How can you connect with our customer care service?

    You can call on our customer care number, email us, or contact us via our main website page.